Introduction

This Privacy Policy explains how GRAND YACHT CREW AUSTRALIA PTY LTD ("we", "us", "our") collects, uses, discloses, and stores personal information when you use our mobile application and website (together, the "Service").

How We Collect Personal Information

We collect personal information:

• Directly from you when you register, subscribe, communicate with us or use the Service.
• Automatically through your use of the Service, including via cookies, analytics tools and device data.
• From third parties such as payment processors and app store providers in connection with subscriptions.

What Personal Information We Collect

We collect personal information that is reasonably necessary to operate and provide the Service.

Account Information

• Name
• Email address
• Phone number
• Username and password
• Profile information you choose to provide

Profile Visibility

Information you include in your profile may be visible to other users of the Service. Messages you send through the platform are visible to intended recipients.

Identity Verification

In certain circumstances, we may require users to verify their identity to maintain platform integrity, prevent fraud or comply with legal obligations.

Where identity verification is required, we may collect and securely store information from government-issued identification documents, including passport images or similar documents.

Where possible:

• We limit collection to essential identifying details.
• Access is restricted to authorised personnel.
• Information is retained only for as long as reasonably necessary for verification, compliance, or legal obligations.

Identity verification information is used solely for fraud prevention, security and compliance purposes. It is not used for marketing or profiling.

Age Requirement

The Service is intended for individuals ages 18 years and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from a person under 18, we will take reasonable steps to delete it.

Subscription and Payment Information

• Billing address
• Transaction records
• Payment confirmation details

Payments are processed by third-party providers such as Stripe, Apple and Google. We do not store full credit card numbers.

Communications

• Messages exchanged through the platform
• Support enquiries
• Feedback and survey responses

Usage and Device Information

• IP address
• Device type and operating system
• App usage activity
• Log data, crash reports

Analytics and Tracking Information

We use analytics and tracking tools including Google Analytics, Meta Pixel and mobile analytics SDKs to understand usage patterns, improve performance and support marketing activities.

Sensitive Information

We do not intentionally collect sensitive information such as health information, criminal records, racial or ethnic origin or biometric data.

We do not routinely collect passport information. Where identity documents are collected for verification purposes:

• Collection is limited to what is reasonably necessary.
• Access is strictly controlled.
• Information is retained only for as long as required for verification, fraud prevention or legal compliance.
• Information is securely deleted once no longer required.

If users voluntarily share sensitive information within profile content or messages, this is done at their own discretion.

How We Use Personal Information

We use personal information to:

• Create and manage your account
• Provide access to the Service
• Process subscriptions and payments
• Verify identity where required
• Enable messaging and interaction between users
• Facilitate job listings and applications
• Provide customer support
• Send service notifications
• Send marketing communications where you have opted in
• Detect fraud and maintain platform security
• Improve functionality and user experience
• Comply with legal obligations

We do not sell personal information.

Marketing and Push Notifications

We may send service-related communications including:

• Account notifications
• Chat notifications
• Job alerts
• Community updates

Marketing communications are sent only where you have opted in. You may withdraw consent at any time using the unsubscribe link in emails or by adjusting notification settings in your device.

Disclosure of Personal Information

We may disclose personal information to:

Service Providers

• Amazon Web Services for hosting
• Stripe for payment processing
• Apple and Google for app store billing
• Analytics and marketing providers
• IT, security and support providers

Business Partners

Where partner services are offered through the platform, limited information may be shared where necessary for delivery of that service.

Legal and Regulatory Authorities

Where required by law, court order or regulatory obligation.

Some service providers may be located outside Australia, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle it in accordance with Australian privacy requirements. In some circumstances, we may remain accountable for how overseas recipients handle personal information under Australian law.

Data Storage and Security

Personal information is hosted in Australia using AWS Sydney data centres.

We implement reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss and unauthorised access.

No system can guarantee complete security. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Prevent fraud

If you delete your account, your profile content will be permanently removed except where retention is required for legal compliance, fraud prevention or dispute resolution. System backups are securely managed and overwritten in the ordinary course of operations.

International Users

Where personal information is transferred outside Australia, we take reasonable steps to ensure overseas recipients handle the information in accordance with applicable privacy laws.

If you are located in the European Union or United Kingdom, you may have additional rights under applicable data protection laws, including the right to:

• Request access to your personal information
• Request correction
• Request erasure
• Restrict processing
• Object to certain processing
• Request data portability

Where EU data protection law applies, we rely on one or more of the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests in operating and securing the Service
• Consent for marketing communications

Your Rights

Under Australian law, you may:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Withdraw marketing consent

Data Breach Positioning

In the event of a data breach that is likely to result in serious harm, we will comply with applicable notification obligations under Australian law.

Privacy Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

You may contact us at hello@grandyachtcrew.com to lodge a privacy complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

OAIC: www.oaic.gov.au
Phone: 1300 363 992
Address: GPO Box 5218, Sydney NSW 2001, Australia

Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to:

• Recognise devices
• Analyse usage
• Improve performance
• Support marketing

You may manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

Changes to This Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will provide reasonable notice through the Service. Continued use of the Service after changes take effect means you accept the updated Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:

GRAND YACHT CREW AUSTRALIA PTY LTD
Email: hello@grandyachtcrew.com

Have any questions about this Policy? Just Contact Us and we will be happy to help.